The venue
Hard Rock Hotel & Casino Ottawa, on Albion Road
A 150-room hotel bolted onto a casino that has been on this patch of Ottawa’s south end since long before either the hotel or the brand arrived. Here is what the venue publishes about itself, and where the published record stops.
Facts
Address, telephone and website
- Address
- 4837 Albion Road, Ottawa, Ontario K1X 1A3
- Telephone
- 613-822-8668
- Website
- casino.hardrock.com/ottawa
- Operated by
- HR Ottawa, LP — a partnership of HR LP Investor Inc., owned by Hard Rock International, and RCR Investor Inc., owned by Rideau Carleton Raceway Holdings Limited
- Hours
- Open 24 hours a day, 365 days a year
- Gaming age
- 19+
A casino directory writes the same street address as “4837 Albion Rd S, Gloucester, ON K1X 1A3”. Gloucester was a separate city until it was amalgamated into Ottawa in 2001, and the postal code is identical, so both forms land in the same car park. This guide uses the form the venue itself publishes.
Operating rights sit with HR Ottawa, LP, which the Ontario Lottery and Gaming Corporation (OLG) selected in May 2017 for the Ottawa Area Gaming Bundle under a 20-year Casino Operating and Services Agreement. That partnership took over the day-to-day operation and the assets of what was then the slots hall at the racetrack. It matters to a visitor only in one way: the place is run under a provincial agreement, which is why the age rule and the identification rules are not negotiable at the door.
The hotel
One hundred and fifty rooms, opened in 2025
The hotel has 150 guest rooms, 22 of them suites, and it opened on 3 July 2025 as part of a $350 million development — described at the time as Canada’s first fully integrated Hard Rock resort. Before that date there was no hotel here at all, which is the single most useful thing to know when you are reading an older article about the place.
Because the hotel is small by resort standards, a concert night at the on-site hall can absorb a good share of it. If your dates coincide with a show, ask about availability early rather than assuming a 150-room house always has something spare.
The gaming floor
What the venue says is on the floor
The casino page published by the venue says over 1,500 slot machines. It also lists table games — blackjack, craps, roulette and baccarat — but it does not publish how many tables there are, and the third-party numbers in circulation disagree with each other. This guide therefore prints no table count at all. A number you cannot check is worse than no number, because it looks like research.
No dedicated poker room appears in the venue’s own listing of what is on the floor, and an independent directory says the same. That is a reasonably firm negative but not a certainty, so if a poker night is the whole point of your trip, ring 613-822-8668 and ask before you drive out. High-limit areas and a dedicated baccarat room were reported when the expanded floor opened; both are second-hand reports rather than venue copy.
The floor is open 24 hours a day, 365 days a year, which is unusual enough to plan around. A 3 a.m. arrival off a delayed flight is a real option here in a way that it is not at venues that close overnight.
On site
Amenities the venue publishes
- Hard Rock LIVE, the on-site concert hall
- The Joint
- Body Rock, the fitness facility
- Rock Shop retail
- Shuttle service
- Valet parking
- Two electric-vehicle charging stations — one in front of the hotel, one in the VIP lot
- Event and meeting space
Two of those deserve a footnote. The shuttle is published as a service but its route, pick-up points and hours are not, so it is a question for the front desk rather than something to build an evening around. And the two electric-vehicle chargers are exactly two: one at the hotel entrance, one in the VIP lot. That is thin provision for a 150-room hotel, so arrive with range in hand if you are driving electric.
Valet and self-parking both exist. Rates are not published by the venue, and this guide will not invent them — ask when you book, or budget for the possibility of a charge.
Table games
A note on what a guide can honestly tell you
Everything above is drawn from what the operator publishes, plus regulator material. Where the two disagree with a travel-listing site, this guide follows the operator. Where the operator is silent — table counts, parking prices, whether a particular restaurant is open on a Tuesday in February — it stays silent too, and tells you it is being silent, so that you know to ask.
Booking
How to book, and who to book with
When you call, the questions worth asking are the ones this guide could not answer for you: what parking costs, whether the shuttle runs on your dates, whether a show at the concert hall overlaps your stay, and which restaurants are actually serving that week. Those are the details that move around, and the front desk knows them today whereas any website knows them as of whenever it was last edited.
Suitability
Who this place suits — and who it does not
It suits you if
- You are flying in and out of Ottawa and want a bed near the airport rather than downtown.
- You want a room in the same building as the gaming floor and the concert hall, with no drive at the end of the night.
- Your schedule is odd — the floor never closes, and late arrivals are normal here.
- You are coming for a specific show and would rather walk upstairs than find a taxi at midnight in the south end.
Look elsewhere if
- You want to walk to Parliament Hill, the canal or the market: those are roughly 18 to 19 km away, and this is not a walkable location.
- A pool or a spa is part of the trip. Neither is published here.
- You are travelling without a car and need a confirmed transit route — no bus route serving Albion Road could be verified for this edition.
- You are under 19. The gaming floor is closed to you by provincial rule, not by the venue’s choice.